"Lorraine has gone out of her way to help our elderly customer. We have a disputed claim, liability only claim and our client doesn't own a camera or, know how to use email. He has gone in to see Lorraine who quickly took action, provided me with all I need and offered her assistance if we need anything else. Not a lot of people would go out of their way to help someone when there is nothing in it for them but, Lorraine did. This needs to be celebrated"